Netflix Digital Marketing: A Case Study in Netflix’s Customer Centric and Data-Driven Approach
Netflix Inc. is among the digital media industry leaders with over 160 million users and
estimated revenue of $20 billion. Netflix has been revolutionising the industry with the help of Reed
Hastings, CEO, whose digital marketing approach is centred around data, analytics, technology, and
customers. Hastings' investments in programming and technology have enabled Netflix to collect
and analyse user data as a means to enhance user experience. Through the application of data
insights, Netflix offers its customers highly personalised experiences, which foster customer
engagement and satisfaction. Meanwhile, Hasting’s social media strategy, which focuses on
entertainment, uses social media channels to engage in conversations and build relationships with
customers. A content development strategy deduced from digital marketing metrics allows Netflix
to make informed decisions to attract target audience groups. Therefore, Hastings' innovative digital
marketing tools has contributed to the firm’s current market leader position and results in attracting
more customers.